Frequently Asked Questions
Everything you need to know about our legendary gear and apparel.
How long does shipping take for pre-order items?
Pre-order items, such as limited edition collector's apparel or statues, have estimated shipping dates listed on their product pages. Once the item is in stock, standard shipping typically takes 3-7 business days depending on your location.
What is your return policy for apparel?
We accept returns on unworn and unwashed clothing within 30 days of delivery. Please ensure all original tags are attached. Note that digital content codes included with physical merchandise are non-refundable once the seal is broken.
How do I know which size will fit me best?
Each product page features a detailed sizing chart. Our apparel generally follows a standard athletic fit; however, we recommend checking the specific measurements for chest width and body length to ensure the perfect fit for your faction.
Do you ship internationally?
Yes, the Ubisoft Gear Store ships to many countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific region and the weight of your order.
Are your products officially licensed?
Absolutely. Every item sold on the Ubisoft Gear Store is official merchandise designed in collaboration with our game development studios to ensure authenticity and high-quality standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific payment options like Klarna where available.