Returns & Exchanges

We want you to be fully satisfied with your Ubisoft gear; if you are not, you may return eligible apparel and accessories within 30 days of delivery for a full refund. Items must be in their original, unwashed, and unworn condition with all tags attached to qualify.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

After your request is approved, download and print the prepaid shipping label provided via email and secure it to your return package.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original packaging and packing slips are included inside.

4

Receive Your Refund

Once our warehouse inspects the returned gear, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing